Shipping

Q: What is the cost of shipping?

A: Shipping charges will be calculated based on the weight and height of your total order and your shipping location. Some shipping are free.

Q: Which courier company do you use?

A: We use various reliable couriers to ensure your item will arrive on time. After your order is being processed and we have received your payment, you will be notified with the tracking number.

Q: When will I receive my parcel?

A: Usually in 1-3 working days with courier services.

Q: Am I able to add/change/cancel my items after I have placed my order?

A: We will now be able to make changes to your order once your items have been shipped out. Otherwise, you may contact us at EMAIL or call THISNUMBER. We will try our best to assist you.

Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via courier services with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.